How often do you call a business and find yourself stuck after "press 1" for this and "press 8" for that? Technology can be a wonderful resource but are businesses ready to rely on fully digital systems? A recent USA Today article highlighted new technology and stated that some debt collections could be handled without human interaction. When your business relationships are at stake, we beg to differ.
At Enterprise Recovery, we believe relationships are too important to take humans out of debt collections.
Digital Options for Debt Collection
Technology is, of course, available to make client contact and debt collections easier. As an example, when an invoice is past due, your business has the option to upload the client, invoices and notes via our Enterprise Recovery account dashboard. We use email to confirm your new account and keep you informed of the status of the account. On the collections side, our agents use tools like skip-tracing to locate responsible parties if the client contact is difficult to track down. We have reporting available online, available and transparent on your accounts. Payment options for your business clients are available via credit card, check, or wire transfer and then we remit the balance, less our contingency fees, directly to you.
Business Relationships Are Important
Every debt collection scenario requires an understanding of the business relationship and what's at stake. Although your client's payment is past due, you may wish to retain the client for future business or for referrals. Maybe the client wasn't your ideal client or a good fit for your business. Maybe there was a misunderstanding or a lack of information when you invoiced the client. There may be all manner of reasons your client didn't pay their bill on time and we believe empathy, understanding, and listening skills are important to resolving the debt.
Digital + Human = Success
At Enterprise Recovery, we believe in relationships, trust, respect, communication, and having a little fun along the way. Our agents work under a company culture that values quality customer service. Sure, we use technology to be good at what we do but it's the combination of digital and the human element that attributes to our success in recovering your client accounts.
