Is the Customer Always Right? How to Tell A Client 'No'

Whether you're working for an company or on your own, the thought of saying 'no' to a client can be panic-inducing.  It can be especially stressful if you're starting your own business or trying to grow your new business.  The good news is that there are particular situations that actually call for a resounding negative response. When you say "no," you can feel like you're doing what's right for you and your business.

Is the customer always right? Here's when and how to say 'no' to a client.

10 Steps to a Successful Pivot of Business Strategy

The pandemic has highlighted businesses that chose to switch up their business strategy in order to remain profitable.  Retailers have found new ways to sell to consumers, such as The Gap's highly successful pivot to selling masks, and many manufacturers are turning to a DTC (direct to consumer) model.  Any crisis is a true test of agility for entrepreneurs and large enterprises alike, and the COVID crisis is definitely testing most companies around the globe. 

Here are 10 Steps to a Successful Pivot for your Business Strategy.

How to Onboard Clients for a Successful Business Relationship

Once your sales team has built enough trust to land a new client, the onboarding process will lay the groundwork for the ongoing client relationship. This is the time that the client is open to you and, at the same time, cautious of your next steps. It's important that you hit the ground running (or even before signing the agreement!) so the client feels an immediate sense of relief. 

Here are four best practices to onboard clients for a successful business relationship.

What is B2B Accounts Receivable and Collections?

No matter the type or size of your business, accounts receivable and collections is a valuable part of your operations and cash flow. B2B (business-to-business) accounts receivable and collections, however, is very different than B2C (business-to-consumer) for a number of reasons.  In this post, we will uncover the differences between these two types of businesses and how their receivables and collections processes are different. 

What is B2B accounts receivable and collections?

How to Win Back Clients After COVID-19

Businesses and organizations are pushing through the effects of the pandemic on the economy, their industry or their customer response. At the time of writing this, there is no such thing as "after COVID-19" however experts are learning more each day. While everyone is searching for the next normal, it's important to consider how the virus has affected your client relationships and customer service. 

If your business relationships have stalled, here are tips to win back clients after COVID-19.

Five New Ways to Deal with Unpaid Invoices During COVID-19

If you regularly bill clients, you have likely had the experience of chasing down money. It's frustrating, uncomfortable and a little intimidating.  Now add in a global pandemic, climbing unemployment statistics and the amount of small businesses closing shop and suddenly, asking for what's owed to you can be downright worrisome.  Let's take a step back and consider a new way of dealing with outstanding or overdue invoices, shall we?

Here are five ways to help businesses deal with unpaid client invoices during COVID-19.

Customer Retention During Tough Times

Retaining clients and customers is important for any business at any time. During times of uncertainty, it can be especially challenging. Clients may be unwilling or unable to commit due to financial concerns. You can still make efforts to keep these customers by changing how you work with them. 

Here are best practices for customer retention during tough times.

Opportunities for Freelancers, Entrepreneurs & Digital Agencies During COVID-19

This week, LinkedIn published a piece from their Workforce Confidence Index sharing that freelancers "reported lower confidence in their financial stability than the unemployed."  As if we're not all inundated with enough bad news, there's no need to state the obvious. Most of us are shaken and concerned right now as nearly any business is affected by the pandemic. Even more interesting were the comments on the article from freelancers and entrepreneurs sharing their view of this crisis as an opportunity. 

For freelancers, entrepreneurs and digital agencies, COVID-19 might be presenting more opportunities than expected.

How to Ask for Payment During COVID-19

When the Cheesecake Factory and other retailers have announced that they will not pay rent, it can give pause to small and growing businesses who need their invoices paid. During such an unprecedented time, most everyone is feeling the panic and stress about potential loss of cash flow. It doesn't seem like a good time to ask for payment from clients or customers who may be facing their own crises. 

Is there a good way to ask for payment during the COVID-19 pandemic? 

Save Your Business In a Crisis

For freelancers, startups and small business owners, the COVID-19 pandemic likely has impacted daily life and your business. Startup funding is drying up, employees are being furloughed or in general, we're all living in a state of uncertainty.  You may be wondering if there's anything that you can do that could save your business during a crisis. 

Our advice - Don't Panic! You may be better off than you thought. 

Steps you can take to save your business in a crisis.