Creating a Business Client Relationship that Lasts

Your goal is to run a successful business and that means creating strong relationships with your clients. During the sales process, your business is going all out to impress and that positive impression may last for a few months. After a while, you and your clients may hit a period of leveling out and, even more serious, discontent. Just as with any relationship, it can be challenging to maintain happy, long term clients.

For agencies, freelancers, sales and more, here are best practices to creating a business client relationship that lasts.

10 Ways to Get B2B Clients to Pay Invoices Faster

When a client owes you money, any interaction can be strained or even awkward. You want to maintain a good quality business relationship but you also have to talk about money... and that can be an uncomfortable conversation. While there are no guarantees that your clients will always pay on time, there are some things that you can do to get them to pay faster. 

10 ways to get your clients to pay their invoices faster.

Facing Fears as an Entrepreneur

One of my closest friends is "hanging out her shingle" as an independent after spending her entire career working for large corporations. We've always texted fairly regularly but our conversations lately are less about our kids and more about self-employment taxes and setting up accounting software. To leave the relative comfort and paycheck predictability of the employee life is no joke and has me revisiting my own brave step into the world of entrepreneurship. 

Becoming an entrepreneur means facing real fears. Here are some ways to push past the fear and do it anyway.

Tips for Negotiating Money with Clients

In business relationships, money is part of the equation. The thing to remember is that both parties are looking for value and trust. Your client may ask for discounts. You may want to be paid up front. Your client may need to settle old debts with you. These conversations don't have to be uncomfortable if you know where to start. 

Here some tips for negotiating money with your clients.

Client changed their mind mid-project. Can we still get paid?

On this blog, we stress the importance of signed agreements, payment terms and getting everything in writing. This can seem like yet another step in the B2B relationship process but if you want to get paid, it's completely necessary to have proof that both parties knew what was expected of them.

As a great example, a poster on Reddit asks, "Am I the a$$hole for invoicing a client when they changed their mind?"

In this particular case, the client requested work on a website and then changed their mind during project. When the website developers invoiced the client for what had been done, she refused to pay because she didn't have a completed project... yet she had asked them to stop work because she found a cheaper alternative.

Can this website development agency still get paid when the client changes their mind?

Should My Agency Ask for Payments Upfront?

Reader asks:

"I started my business as a freelancer and have now grown into a full creative agency. My largest clients frequently pay their bills at Net 90 days, even though I ask for Net 30 or 45. Should my agency ask for payments upfront?"

Our answer: It depends. 

Read more to learn why.

Top 10 Tips to Know When To Take Your Client to Court

When you're running a business, especially a business that works with other businesses, you know the hard fought battle that it takes to build a long-standing relationship. You have to earn the trust of your client so they know that your products or services are available to help their business be better. That relationship can turn sour if you've committed to your agreement and they're not paying you for it.  Instead of taking it personally, it may be time to litigate.

Top 10 Tips to Know When To Take Your Client to Court.

B2B Subscription Based Billing: How to Boost Cash Collections

Subscription based billing is when services are billed on a recurrent basis. Examples of subscription services include website hosting, software, consistent access to published content, apps, music or other digital information.  From a B2B standpoint, your business likely sells a service or software to another business and bills them monthly for access. This billing model brings in recurring revenue that your business can depend on. 

Here's how to ensure that your subscribers keep paying their monthly bills.

Customer Retention: 7 Ways to Better Manage Client Relationships

If your business keeps its customers happy, your profits could increase. In fact, research shows that a 5% increase in customer retention could lead to a 25 - 95% increase in company revenue. It's more costly to acquire a new customer than to keep an existing one. Think about what your business' customer retention rate measures:

  • Your success at attracting and acquiring clients
  • Your success at keeping those clients
  • Your success at building loyal fans who will likely recommend you to others

For your consideration, here are client management strategies to increase your customer retention rate.

How Summer Vacations Affect Invoicing, Accounts Receivable and Collections

It's that time of year where the office seems to be a little quieter. Running a business during this time can be a challenge because there's a continual rotation of your colleagues who are out of office on summer vacations.  You may have not given much thought to how summer affects your cash flow. Your A/R department may be thin and your clients' accounts payable contacts may be on vacation too.

Summer vacations can affect invoicing, accounts receivable and collections. 

Here's how to make sure you still have working capital through the fall...