If your business works with another business, you or your accounts receivable department likely has some idea of the efforts to collect on past due accounts. Reasons for late payments could be as simple as a misplaced invoice or as challenging as being affected by a global pandemic. Whatever the reason, positive cash flow and working capital is important to keep the lights on and your employees paid. How long will your A/R team attempt to collect on accounts before they give up? Does your accounts receivable team know when to ask for professional help?
When the Cheesecake Factory and other retailers have announced that they will not pay rent, it can give pause to small and growing businesses who need their invoices paid. During such an unprecedented time, most everyone is feeling the panic and stress about potential loss of cash flow. It doesn't seem like a good time to ask for payment from clients or customers who may be facing their own crises.
Is there a good way to ask for payment during the COVID-19 pandemic?
As an owner of a B2B business, or even if you work in accounts receivable for a B2B business, you know the headache of tracking down past due invoice payments. While it would seem that you've done everything necessary to prompt on-time payments, there's always that one client that pays late or not at all. If you've ever considered hiring a B2B debt collection agency, you might have questions about their processes to collect what's owed. What will they do for you? And most importantly, how much does it cost?
Have you ever wondered ... will B2B collection agencies work hard to recover my company's cash?
No one goes into a relationship, business or otherwise, planning how to end it. Firing a client is an unfortunate necessity when things go terribly wrong. The first thing to determine is your last straw. This client may be:
- consistently asking for services beyond the scope of the contract.
- pushing back on everything they're paying you for.
- difficult to work with.
- not paying you for all of the work you've already done.
Now that you know you've had enough, do you know what to do next?
Here's what to say and do when you're firing a client.
One of the biggest factors determining the success or failure of a business is how well they manage their accounts receivable. Accounts receivable management is defined as the practice of collecting money that is owed after extending credit for a product or service. You may not think of invoicing as extending credit but anytime your business delivers a product or a service and has to wait on payment, you're effectively giving the other business a credit line. That payment should be received in a relatively short amount of time or your cash flow is affected.
Here are the VERY BEST practices to manage and collect on B2B accounts receivable.
When you work or partner with other businesses as your customers, it can be especially frustrating when they don't pay their invoices. B2B sales are much more complicated and require building relationships and trust over time. With this in mind, it may be tempting to take late or non-payment personally. Don't fall for it.
Collect unpaid B2B invoices using friendly payment reminder services.
The word “outsourced” sometimes has a negative connotation. Your employees may assume their jobs are at stake if management starts talking about outsourcing. You might be concerned about the lack of control over client relationships or the impact the third-party would have on your business. While it's true there are pros and cons, a true partnership can far outweigh any concerns.
Here are 5 reasons why your company should consider outsourcing your B2B Commercial Collections.
Following up with a client who hasn't paid can be a challenge for most people. If you're a freelancer or small business, it can be especially difficult because it's not your regular job. When invoices go unpaid, however, your business or your livelihood could be at stake. Are you following up with your clients on delinquent payments?
Is it time to hire a third party collections agency for your unpaid B2B invoices?
Did you know that the longer you wait to get a debt resolved, the less likely you'll get the total amount owed to you?
It can be worrisome to consider letting another company handle a client relationship or an account that's gone way past due. The truth is, worrying about it is costing you money. You're reading this because you have questions that need answers. First and foremost...
How much does commercial debt collection cost?
When growing a business, organized finances, documented processes and the perfect staff can contribute to positive feedback and referrals from clients. Even when everything is going right, there will be that one particular client who seemingly steals your joy. Whether they're being difficult or too demanding (hello scope creep), it's imperative to set boundaries on the B2B relationship. When they don't pay their invoices, it could be even more frustrating.