How to Collect Past-Due Customer Payments

Enterprise Recovery is a debt collections agency that specializes in B2B account recovery. We do our best to recover what's owed to hard-working companies so they can retain working capital and continue their successful business ventures. We also educate on the best practices required to collect those debts before turning to a professional debt collections company. 

If your company wants to improve its first-party collections, here are expert tips to collect past-due customer payments.

Three Ways to Recover Unpaid Invoices

Unpaid invoices are the worst! While it's easy to react negatively to your late or non-paying clients, each invoice may require its own way of dealing with it. You can start proactively, including establishing a consistent invoicing process and following up as quickly as possible. However, if you're lacking the resources or your prevention strategy isn't working, it's time to try something new. 

Here are three ways to recover unpaid invoices.

Is It Time To Update Your Credit, A/R or Collections Policies?

As part of setting up your accounts receivable department for success, it's important to define responsibilities, create job roles and policies to ensure things run smoothly.  These roles and policies will include approving clients for credit, setting payment terms and approved methods of payment, invoicing procedures, and what to do if the client doesn't pay on time. 

As you're going over tasks for the new year, is it time to update your credit, accounts receivable, or collections policies? Here are three reasons why you should.

Improve Your Accounts Receivable and Business Collections in 2022

Every year, we take a look back at the previous year's blog entries to learn more about what you, our readers, want to see. In 2020, we observed that our readers were interested in building out their own successful A/R departments and first-party collections efforts.  We're here to help!

Use the top accounts receivable and business collections posts of 2021 to increase cash flow in 2022.

A Startup Guide to B2B Accounts Receivable and Collections

A new business takes time, dedication, and wearing lots of many hats. If you're growing your business and want to attract more capital, it's time to protect your cash flow.  This free downloadable guide will help you discover how to prioritize your accounts receivable so you don't have to waste time chasing down payments. 

A Startup Guide to B2B Accounts Receivable and Collections

A/R Trends to Get Late Payments Finally Paid!

Chasing down late payments is no one's idea of fun. Have you considered making it easier for your clients to pay what's owed to you? To protect your cash flow and increase working capital, it may be time to consider some updates to your accounts receivable and invoicing process. 

Here are the top A/R trends to get those late payments finally paid!

 

Business Advice: How Important is a Follow-Up?

If there's any solid business advice I could offer to anyone, it would be this: Always follow up. 

For many reasons, a follow-up email or phone call is essential in achieving results. Often, however, some people don't feel comfortable reaching out again after a meeting, discussion or event. They're worried their ask is a chore or they're being too pushy. In fact, a friendly follow-up may just be what's required to seal the deal.

In business, how important is a follow-up?

5 Steps to Take Now to Avoid Late Payments during the Holidays

With the holidays quickly approaching, it can be easy to fall under the notion that your customer payments will arrive as usual. In reality, some businesses will shut down for weeks during the holiday season, narrowing the window for paying invoices.  Instead of watching your working capital fall short, you can prepare in advance. 

Here are 5 steps to take to avoid late payments during the holidays. ✨

 

Call Scripts for Successful A/R & Collections Specialists

When your business needs to make a call to get invoices paid, make sure your accounts receivable and collections specialists are using the right language and abilities. Successful calls are handled by skilled collections specialists with the qualities of persistence, confidence, great listening skills, and training. When emails aren't bringing those late payments current, these call script examples may help.

Call Scripts for Successful A/R and Collections Specialists.

 

The Importance of Cash Flow Management for Your Business

When you think of the phrase cash flow, you may have a vision of money flowing into and out of your business. In this vision, your clients are seamlessly paying their debts to you and you're paying all of your bills and expenses. Cash flow management is the process of maintaining that flow of money, hopefully increasing positive cash flow, where more money comes in than goes out. 

Let's look at cash flow management strategies to help your business.